FAQ

Yes. Our products are supplied strictly for research use only (RUO) to qualified researchers and institutions in Canada. They are not for human or veterinary consumption. By ordering, you confirm you are of legal age in your province or territory and are purchasing for lawful research purposes.

Simply browse our selection of products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information securely.

We accept credit cards, debit cards, and Interac e-Transfer. For credit and debit card, you will be asked to submit personal information to verify your identity prior to purchase. Interac e-Transfer is the preferred method of payment.

No, there is no minimum order requirement. You can purchase as little or as much as you need.

Yes, we prioritize the security and confidentiality of your personal information. All data is encrypted and stored securely.

You must be at least 19 years old, or the legal age in your province or territory, and purchasing for research use only.

We operate and ship within Canada only — all provinces and territories. We do not ship internationally.

In-stock orders placed before our daily cutoff are dispatched the same business day. Orders are shipped discreetly and securely via Canada Post Xpresspost, and you’ll receive a tracking number once your order has been processed.

Typically, orders within Canada are delivered within 1–3 business days, depending on your location. Remote areas may experience longer delivery times.

Yes. All orders ship in plain, discreet packaging with no product or contents description on the outside.

We take every precaution to ensure your package arrives safely. In the rare event of damage or loss, please contact our support team for assistance.

Orders cannot be modified once they have been placed. If you need to cancel or make changes, please contact us immediately for assistance.

Every product we sell is supplied strictly for in-vitro laboratory research and development use only. Our products are not drugs, supplements, foods, cosmetics, or medical devices, and are not intended for human or veterinary consumption or any in-vivo use.

Yes — batch documentation is available on request. Contact support with the product and, if you have it, the lot number, and we’ll provide the certificate of analysis for that batch.

Storage and handling guidance for laboratory use is included with each product and on the product page. We do not provide usage, dosing, or application instructions of any kind, as our products are for research use only.